Return & Refunds
Returns Policy
We want you to be completely satisfied with your purchase. If for any reason you're not happy with your order, we offer the option to return or exchange items under the guidelines below.
Faulty or Damaged Items
If your item arrives faulty or damaged, please contact us within 3 days of receiving your order.
As we deal with fragile, handmade products, it’s important that any issues are reported immediately so we can resolve them promptly.
Changed Your Mind?
If you’ve changed your mind and wish to return your item(s), please note the following:
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Contact us within 14 days of receiving your order.
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You are responsible for return postage costs.
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A £3.50 administration charge applies for returns where there is no fault with the product.
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Items must be returned in their original condition. Any loss in value due to improper handling may be deducted from your refund.
Refund Policy
All refunds are issued using the original payment method, unless you request otherwise. Refunds include the item price and standard delivery charges, subject to the following:
If Returning Under the Cooling-Off Period:
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We may deduct a portion of the refund if the item has been handled in a way that would not be acceptable in-store.
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If a refund is issued before inspecting the item, and later damage or misuse is found, we may charge an appropriate amount.
Delivery Charges:
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We refund only standard delivery charges (the lowest-cost option offered).
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Premium delivery fees are not reimbursed.
When Will I Receive My Refund?
Your refund will be issued within 14 calendar days of:
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The day we receive the returned item(s).
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The day you provide evidence of having sent the item(s) back.
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The day you notify us of cancellation (if we haven't yet dispatched your order).
If we are collecting the goods, the refund will be processed within 14 days of your cancellation notice.
Need help?
If you have any questions or need assistance with a return, don’t hesitate to contact us.